[ Use cases ]
Session replay, by what you are trying to do
The signals worth watching differ by product. A store cares about payment failures; an onboarding flow cares about people who typed and left. These pages cover what to look for in each, and how to wire it up.
Every UserTapes recording captures the same underlying events — clicks, navigations, form activity, failed requests, rage clicks, dead clicks. What changes below isn't the capture, it's which of those events you'd actually act on, and what a normal session looks like for your product versus a broken one.
An ecommerce store watching for cart abandonment cares about a completely different moment than a SaaS product watching for onboarding drop-off, even though both might show up in the data as "typed into a form and left." The six pages below are written for a specific job, not a generic feature tour: what to watch for, a real session transcript for that use case, and — where it applies — the exact MCP question you'd ask an agent about it.
If none of these match your situation exactly, start with session replay for developers — it covers the general debugging case that every one of these specializes from.
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01
Session replay for customer support teams
Turn "the customer says it's broken" into a specific tape and timestamp, so a ticket gets triaged without a back-and-forth or an engineer's time.
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02
Session replay for developers debugging production
For engineers, not marketers — what a recording tells you that error monitoring and logs miss, and how to read it without watching video.
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03
Session replay for Next.js apps
Recording a Next.js app means handling client-side routing, hydration errors, and the Script component. What actually changes versus a plain site.
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04
Session replay for reproducing bugs you can't trigger
"It works on my machine" is not a diagnosis. Read the session instead of guessing at state, timing, or environment you cannot see.
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05
Session replay for SaaS onboarding
Find where new signups stall between account creation and first real use, using the sessions of people who never came back.
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06
Session replay for Shopify stores
Watch what actually happens between add-to-cart and payment on a Shopify store — including the one place session replay genuinely cannot follow.